Complaints

Empowered Accounting and Empowered Financial Planning are committed to providing high-quality professional services. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can work with you to resolve the matter promptly and fairly. 

For complaints relating to financial services provided under our Australian Financial Services Licence (AFSL), please refer to our Complaints Management Policy, which outlines our internal dispute resolution process. 

For complaints relating to any other service, please contact us directly: 

Phone: +61 3 9397 1229 
Email: [email protected] 

We take all complaints seriously and aim to resolve concerns in a professional, confidential, and timely manner. 

Professional Memberships 

Empowered Accounting and Empowered Financial Planning maintain the highest professional and ethical standards through membership with leading industry bodies and regulators. 

Empowered Accounting Pty Ltd 

  • Chartered Accountants Australia and New Zealand (CA ANZ) 
  • Australian Securities & Investments Commission (ASIC) 
  • Registered Tax Agent — Tax Practitioners Board (TPB) 

Empowered Financial Planning Pty Ltd 

  • Financial Advice Association Australia (FAAA) 
  • Australian Securities & Investments Commission (ASIC) 
  • Australian Financial Complaints Authority (AFCA) 

Who We Are 

The Empowered Group comprises two specialist entities — Empowered Accounting and Empowered Financial Planning — each delivering dedicated expertise across accounting, taxation, business advisory, and financial planning services. 

Together, we provide integrated advice to support individuals, families, and businesses with clarity, confidence, and long-term strategy. 

Empowered Accounting 

Accounting, taxation, and business advisory services are provided through: 

KLM Group Accountants Pty Ltd atf KLM Group Trust (Trading as Empowered Accounting) – ABN 65 130 401 838

Empowered Financial Planning 

Financial planning and wealth advisory services are provided through: 

Financial Solutions Pty Ltd (Trading as Empowered Financial Planning) – ABN 39 006 909 299

Empowered Financial Planning Pty Ltd is an authorised representative of a licensed Australian Financial Services Licensee. 

(Once ABNs and AFSL details are confirmed, these can be inserted cleanly.) 

Privacy Policy 

Empowered Accounting and Empowered Financial Planning are committed to protecting your privacy and the confidentiality of your personal information. 

We collect personal information only where necessary to provide professional services, meet legal obligations, and deliver an efficient client experience. This may include information provided directly by you, or collected through our dealings with you. 

We take reasonable steps to ensure your personal information is secure, accurate, and up to date. Information is used only for the purposes for which it was collected, or as required by law. 

We do not disclose personal information to third parties without your consent, except where required to provide our services or comply with legal and regulatory obligations. 

You may request access to your personal information at any time and ask for corrections if necessary. 

For privacy enquiries, please contact: 

Email: [email protected] 

View full Privacy Policy 

Terms & Conditions 

By accessing this website, you agree to the following terms and conditions. 
View Full Terms & Conditions 

General Information Disclaimer 

The information contained on this website is general in nature and has been prepared without taking into account your objectives, financial situation, or needs. 

Before making any decision based on information from this website, you should consider whether it is appropriate for your circumstances and seek professional advice where necessary. 

Information Contained on This Site 

This website provides general information that is believed to be accurate at the time of publication but is not exhaustive. 

The information does not constitute personal financial, taxation, or accounting advice and should not be relied upon as a substitute for professional consultation. 

While we take reasonable care to ensure the accuracy of information, we do not guarantee that the website is free from errors, omissions, viruses, or other harmful components. 

Access to this website is at your own risk. 

Limitation of Liability 

To the extent permitted by law, Empowered Accounting and Empowered Financial Planning exclude all liability for any loss or damage arising from reliance on information contained on this website. 

Where liability cannot be excluded, it is limited to the maximum extent permitted by law. 

Liability limited by a scheme approved under Professional Standards Legislation. 

Intellectual Property 

All content on this website, including text, graphics, logos, and images, is the property of Empowered Accounting and Empowered Financial Planning and must not be reproduced without prior written consent. 

Website Use 

You agree not to misuse this website or attempt to interfere with its operation. We reserve the right to amend these terms at any time without notice.